FAQs

ORDER QUESTIONS

Most orders take between 1-3 business days to arrive. As soon as your order is processed, you will receive a tracking code so that you can keep tabs on the whereabouts of your products at all times.

If the state you wish to send your products to permits the buying and selling of CBD, then we’re happy to send them.

No. Sorry. If you placed an order and paid for your products, then it cannot be modified. You’ll need to contact us directly via the form on the contact page and we’ll do our best to find a quick solution.

 

In the event that you receive a defective or damaged product, then you can return it to us by following the steps as laid out in our Returns Policy.

Make sure you enter your discount code in the box on the checkout page before you hit the buy button. This will ensure that the correct discount is applied to the total cost of your purchase.

ACCOUNT QUESTIONS

When you have an account, you will speed up the checkout process and you’ll be the first to know, via email, about new products, discounts, competitions, and more.

Don’t panic! Just visit the “My Account” tab, click on the “Lost your password?” button, and then we’ll send and email with password reset instructions. If the issue persists, then send us a message via the form on the contact page and we’ll get back to you to resolve asap.

Yes, we do! Our newsletters are sent whenever we have something cool to announce, a new product to launch, or a discount to offer. If you’re on our mailing list, you get access to all new offers and products before anyone else. If you’d like to sign up, just fill in the form below and we’ll even send you a discount code to use on your next purchase 🙂

If you placed an order and paid, but you can’t see that order in your account, please contact us straight away from the form on our contact page. We’ll find out what the problem is and get back to you asap.

PRODUCT QUESTIONS

We sure do and if you’d like to see the results for each test we run, just pay a visit to our lab results page.

The greater the number of mg on the product, the stronger the concentration of CBD. It’s that simple.

MCT coconut oil. It’s one of the healthiest oils available and one that your body can use to generate more energy. Cool, right?

Whole plant hemp products are made using all plant compounds, which means all terpenes, all flavonoids, and all natural cannabinoid profiles. The products are less refined and super rich in hemp plant goodness. We offer whole plant products, because the benefits of the hemp plant can only be truly experienced when the whole plant is used.

 

Our products are whole plant and full spectrum. This means that they do contain traces of THC, the cannabinoid responsible for getting you high. Naturally, THC levels found in all our products remain within the legal limit, which is <0.3%. Even so, we are unable to guarantee that you won’t fail a drugs test, should you be asked to take one. Why? Firstly, because there are so many drug tests out there and each one tests in a different way. Secondly, because each human body reacts to cannabinoid content and levels in a different way.

Our products are designed to help you physically, mentally, and emotionally.

Topical are, quite simply, products that are applied directly to the skin, including creams, gels, salves, and balms. At Jade, we offer CBD topical solutions and, no doubt, we will continue to develop more in the future.

If you’d like to find balance on a day-to-day basis, then we suggest starting off with the tincture. If you’re experiencing a physical problem area, then give one of our topicals a try.

In general, our products have a shelf life of about 12 months, unopened. If you open one, then be sure to use it within 3 months. Keep them away from direct sunlight. Store them somewhere that’s cool and dark.

BRAND QUESTIONS

Jade products are created with care and detail using the highest quality ingredients, with our users’ complete health, well-being and best quality of life in mind.

The name Jade comes from the green stone and its symbolization of harmony/balance, gentleness/nourishment and purification. Jade is also regarded as a stone that protects and supports loving heart energy and, in the spiritual realm, supports happiness/harmony . It is said to promote abundance while jade properties encourage a more relaxed state of being.

We work with and have volunteered at local non-profits and outreach programs including: SweetLeaf non-profit, Day Dreamers non-profit and community groups within the City of Vallejo.

Jade was created by a female CBD activist and inpatient dietician who spent a decade in the medical field and pharmaceutical industry working to get CBD FDA-approved and the doctors she worked with, especially oncologists, in favor of medical CBD use. The owner’s mission and passion is to promote holistic healing through plant-based alternatives to potentially harmful pharmaceutical and synthetic chemically-composed prescribed medications.

Please send us an email if you’d like to become an affiliate today! We’d love to collaborate.